The CRM for your needs
Since 2008, we have been helping companies create customized CRM projects, thanks to our team of certified consultants who work alongside clients to optimize sales, support, returns management, and sampling processes.
CRM with a BPM heart
vtenext offers both tools for the correct management of customer relationships and native integration with a BPMN engine (Business Process Model and Notation). Thanks to the BPMN engine, you can design your processes with vtenext Process Manager, a simple and intuitive graphical editor that does not require technical or IT skills. Through flow charts, you can automate your company’s processes, reducing customer response times.
The advantages of vtenext
vtenext allows you to structure all customer information, analyze collected data, define strategies, monitor the results of actions taken by modifying or improving them. All information relating to each customer is connected in a single place to streamline your work, in fact this allows you to avoid long and boring searches and say goodbye to paper notes. Monitoring information is easy, you always know:
- The number of incoming and outgoing emails
- The outcome of an email marketing campaign
- The tickets you’re managing
- The progress of each quote/offer requested.
- Finally, prepare reports and statistical analyses because “Knowledge is Key” is essential.
