Process Intelligence is our Business Unit that combines CRM, BPM and Artificial Intelligence to automate and optimize business processes. The goal: eliminate repetitive activities that consume time, allowing people to focus on what creates value.
The starting point is always a question: how do processes really work in your company? Not how they’re documented, not how they should work in theory, but how they work in daily reality.
That’s why we use Process Mining techniques: we analyze system logs to reconstruct actual flows, identify bottlenecks, discover unexpected variants.
USE CASE
Accounting Firm
30 professionals managed tax files on Excel spreadsheets. Manually tracked deadlines, communications scattered across email, WhatsApp and phone calls, approximate time reporting.
Solution: vtenext with custom practice module. Tracked lifecycle, automatic deadlines, reminders, integrated timesheet.
Results after 1 year
0
Missed deadlines (previously 5-10/year)
+30%
Cases handled with same resources
-60%
Admin time
↑
Improved customer NPS
What is Process Intelligence
The application of AI and analytics to business processes
Analyze
How processes really work
Identify
Inefficiencies and bottlenecks
Automate
Repetitive tasks with AI
Optimize
Continuously improve performance
The Evolution of CRM
| Aspect | Traditional CRM | Process Intelligence |
|---|---|---|
| Focus | Contact database | Customer process hub |
| Tasks | Manual | AI automation |
| Reports | Static | Process Mining |
| Workflows | Rigid | Adaptive BPM |
| Data | Silos | Total integration |
Our Solutions
vtenext CRM + BPM
The core platform • Partner since 2008
The only enterprise open source CRM with natively integrated BPM engine.
- ✓ Enterprise open source CRM
- ✓ Integrated BPM engine (BPMN 2.0)
- ✓ Visual workflow designer
- ✓ Complete REST API
Process Mining
Discover how things really work
System log analysis to map actual vs theoretical processes.
- ✓ Real process mapping
- ✓ Bottleneck detection
- ✓ Conformance checking
- ✓ KPI per step
AI Agents for Business
Intelligent automation
AI agents that automate complex tasks, integrated with your systems.
Workflow Automation
No-code / Low-code
Workflow automation with no-code tools and enterprise BPM.
Application Areas
Sales & Marketing
- • Automatic lead scoring
- • Personalized nurturing
- • Pipeline forecasting
- • Activity tracking
Customer Service
- • Intelligent ticketing
- • AI knowledge base
- • Integrated chatbot
- • SLA monitoring
Operations
- • Order management
- • Inventory workflow
- • Procurement automation
- • Quality control
HR & Admin
- • Employee onboarding
- • Leave management
- • Document workflow
- • Compliance tracking
Methodology
9 to 14 weeks to transform your processes
Discovery
2 weeks
- • Stakeholder interviews
- • System log analysis
- • As-is mapping
- • Pain point ID
Analysis
1-2 weeks
- • Process Mining
- • Bottleneck analysis
- • Variant ID
- • Prioritization
Redesign
2 weeks
- • To-be design
- • Automation opp.
- • AI use cases
- • ROI estimation
Implementation
4-8 weeks
- • vtenext setup
- • Workflow dev
- • AI agents setup
- • Integration
Optimization
Ongoing
- • KPI monitoring
- • Continuous impr.
- • New automations
- • Scaling