Would you like to manage all your company information with a single software?
The solution is CRM, thanks to which information, flows and business processes are at your fingertips at any time.
On the same platform you coordinate all Marketing, Sales, Assistance, Quality and Human Resources operations.
- Would you like to manage all your company information with a single software?
- The solution is CRM, thanks to which information, flows and business processes are at your fingertips at any time.
- On the same platform you coordinate all Marketing, Sales, Assistance, Quality and Human Resources operations.
What is CRM?
It is the software that par excellence optimizes the management of commercial activities, coordinated marketing campaigns and customer support.
These activities must be increasingly coordinated between departments and between different company figures in order to work more efficiently and in a complementary way, putting your customer at the center.
vtenext has thus introduced a process management engine, which allows you to map all the flows involving the customer in the CRM, automatically assigning tasks and duties to all the figures involved.
Thanks to the simple and intuitive configuration interface, vtenext allows you to customize all the fields of existing forms and create new ones based on your needs.
In practical terms, how does vtenext work?
Let’s start with an example:
Let’s assume we need to automate the entire lead management process, starting from a form filled out online, with lead profiling, assignment to the sales representative based on the indicated area of interest, accompanied by an automatic reply email to the user.
The contact that has been forwarded to the sales representative has an active execution timer, after which, if the lead has not been managed, it automatically reassigns the name to a colleague.
Here vtenext comes into play, carrying out Marketing Automation activities, starting from the first email campaign, proceeding with lead nurturing through a path managed by processes that interact with the lead based on its responses to the emails and once “mature” it is automatically assigned to a sales representative.
All these activities, if carried out manually by the various operational figures involved, often do not produce the expected results due to a lack of coordination and timeliness in management.
vtenext instead allows you to automate and speed up the entire process, without losing hot leads and sales opportunities, thus maximizing the results of a campaign.
Why Automate?
Automating business processes is vtenext’s strength.
The vtenext BPM engine allows you to design any business process and manage it simply and effectively, bringing the following benefits to the entire organization:
- substantial reduction in human errors in the execution of procedures;
- faster task execution speed and therefore faster customer service;
- execution of simple or complex business procedures in a reliable and standardized manner;
- complete monitoring of the entire operational cycle, identifying the status of each individual phase;
- ability to notify and verify any bottlenecks in the organization;
- reduction in learning times for new procedures and therefore greater dynamism and flexibility;
- increasingly inbound approach to marketing
- greater interaction between the various company business units
Flexibility, hierarchical access and tracking to each individual content make vtenext the ideal tool for the operational management of the flows required by the GDPR.
Our experience and professionalism in this sector has led us, in over 8 years of collaboration with vtenext, to be their largest Master Partner.
We have created and distributed:
- Certified Integration Module for Zucchetti Ad-Hoc Revolution
- Certified Integration Module for MailChimp
- Non-Compliance Management and Tracking Process (Modules + BPMN) – Quality System
- Personnel Management and Tracking Process (Modules + BPMN) – GDPR
- Contractual Obligations Management and Tracking Process (Modules + BPMN) – GDPR